PROGRAM SYLLABUSOperations & Executive Leadership
GOLD: Leadership & Executive Development Program
Equip leaders with macro-operations mastery, client relationship management, and operational P&L financial awareness.
Delivery Formats: Remote Live Cohort, Executive On-Site, Hybrid
Who This Program Is Designed For
- Team leads & supervisors preparing for operations management
- Healthcare revenue cycle operations managers
- Senior RCM professionals managing multi-client accounts
- Future department leaders & multi-team directors
Core Capabilities Developed
- Master Macro-Operations KPIs: DSO, Net Collection Rate, Clean Claim Rate
- Optimize multi-account resource allocation and operational capacity
- Lead Quarterly Business Reviews (QBRs) and manage client retention
- Navigate high-friction client scenarios and payer landscape shifts
- Manage operational P&Ls, labor margins, budgeting, and capital allocation
Complete Program Syllabus
Detailed module breakdown and practical learning topics (3 Modules)
01
Macro-Operations Excellence
- Cross-account resource allocation & capacity planning
- Designing operational KPI suites: Days in AR (DSO), Net Collection Rate, Clean Claim Rate
- Process bottleneck elimination & throughput optimization
- Operational performance governance across multi-disciplinary teams
02
Client Relationship Architecture
- Executive client communication & strategic relationship building
- Managing high-friction client escalations and performance recovery
- Structuring and conducting high-impact Quarterly Business Reviews (QBRs)
- Client onboarding, retention strategies & adapting to changing payer rules
03
Operational P&L Management
- Departmental budgeting & financial forecast modeling
- Labor-cost management, gross margin optimization & overtime control
- Resource allocation efficiency & unit economics in RCM operations
- Capital expenditure forecasting & operational financial awareness
Ready to Advance Your Capability?
Connect with our admissions team to discuss enrollment procedures, cohort dates, and tailored delivery options.