PROGRAM SYLLABUSTeam Leadership & Quality Assurance
SILVER: Team Leadership Development Program
Transform high-performing individual contributors into effective team leads equipped with QA auditing, workforce productivity, and coaching skills.
Delivery Formats: Remote Live Cohort, On-Site Interactive, Hybrid
Who This Program Is Designed For
- Senior medical billers & experienced billing specialists
- Quality Assurance (QA) auditors & specialists
- Supervisor candidates preparing for team leadership roles
- Professionals stepping up from individual production to leading teams
Core Capabilities Developed
- Design QA scorecards and execute statistically valid audit sampling
- Analyze root causes for claim error patterns and implement SLA controls
- Manage workforce capacity, phone allocations, and hourly production metrics
- Deliver objective, SBI-style feedback and lead situational coaching sessions
- Manage team conflict, communication barriers, and cross-cultural dynamics
Complete Program Syllabus
Detailed module breakdown and practical learning topics (3 Modules)
01
Quality Assurance & SLA Auditing
- Designing custom QA scorecards for Charge Entry, Posting & AR
- Audit sampling methodologies & claim-line error review
- Root-cause error analysis & corrective action plan (CAP) design
- Service Level Agreement (SLA) monitoring and client reporting
02
Workforce Management & Productivity
- Productivity metrics: Claims processed per hour, AR touches per day
- Phone-time allocation, break schedules & call queue management
- Workforce capacity planning & workload distribution models
- Building real-time operational performance dashboards
03
Team Coaching & Conflict Remediation
- Situation-Behavior-Impact (SBI) feedback framework
- Situational leadership: Adapting management style to team readiness
- Conducting effective 1-on-1 coaching & performance improvement plans
- De-escalating team conflict & cross-cultural communication protocols
Ready to Advance Your Capability?
Connect with our admissions team to discuss enrollment procedures, cohort dates, and tailored delivery options.